99vip Responsible Gaming

1. Our Commitment to Responsible Gaming

At 99vip, we take our responsibility to Filipino players seriously. We want every person who joins our platform — whether they are playing slots in Manila, betting on a PBA game in Cebu, or trying live casino from Davao — to have a positive, controlled experience.

Responsible gaming is not just a policy statement for us. It is built into how the platform works. We provide practical tools, clear information, and accessible support so that every player can make informed choices about how they engage with online gaming.

We also recognise that for a small number of people, gaming can become a problem. If that happens to you or someone you know, we want to make it as easy as possible to get help, take a break, or close an account — with no barriers and no judgment.

2. The Basics of Playing Responsibly

Responsible gaming starts with a few straightforward habits that make a real difference to your long-term experience on the platform:

• Set a PHP budget before you start. Decide how much you are comfortable spending and treat that amount as your entertainment cost for the session — just like a night out or a movie. Never exceed that amount.
• Set a time limit. It is easy to lose track of time when you are engaged in a game. Decide in advance how long you will play and stop when that time is up, regardless of whether you are winning or losing.
• Never chase losses. If you have reached your PHP budget and lost, do not deposit more trying to win it back. Chasing losses is one of the most common patterns associated with problem gaming.
• Play with money you can afford to lose. Your gaming budget should come from discretionary income — money left over after your essential expenses like rent, food, utilities, and family needs are covered.
• Take regular breaks. Step away from the screen periodically. A short break helps you stay aware of how much time and money you have spent and keeps decision-making clear.
• Do not play when stressed or under pressure. Gaming while upset, anxious, or under financial pressure often leads to poor decisions and increased risk. Play when you are relaxed and clear-headed.
• Keep gaming separate from borrowing. Never borrow money — from friends, family, or any credit source — to fund your gaming sessions.

3. Account Tools for Managing Your Play

99vip provides account-level tools that give you direct control over your gaming activity. These tools are available through your account settings and are designed to be easy to use:

To access any of these tools or to request a self-exclusion, contact the 99vip support team at [email protected]. Self-exclusion and cool-off requests are actioned promptly and cannot be reversed before the chosen period ends.

4. Recognising Warning Signs

Problem gaming can develop gradually, and it is not always easy to recognise the signs in yourself. The following are common indicators that gaming habits may be becoming harmful:

If you recognise three or more of these patterns in your own behaviour, it may be time to take a break or seek support. You can contact our team to activate a cool-off period or self-exclusion at any point — no questions asked.

5. Quick Self-Check Before Every Session

Before you start any gaming session on 99vip, run through this brief personal checklist. If you cannot honestly answer "yes" to each item, consider waiting until conditions improve.

6. How to Set Up a PHP Deposit Limit

Setting a PHP deposit limit is one of the most effective ways to keep your gaming spending within a comfortable range. Here is how to do it on 99vip:

7. Self-Exclusion — Taking a Full Break

Self-exclusion is the strongest tool available if you feel your gaming is getting out of control. When you self-exclude from 99vip, your account is suspended for the duration you choose — and you will not be able to access it, deposit, or play during that time.

• Self-exclusion periods are available from 1 month up to a permanent exclusion.
• Once a self-exclusion is active, it cannot be reversed or shortened before the period ends.
• Any PHP balance remaining in your account at the time of self-exclusion will be processed for withdrawal to your verified account after the standard verification steps.
• To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request." Include your registered email address and the exclusion duration you want.

We act on self-exclusion requests as quickly as possible. During the processing window, please avoid depositing or playing. If you are struggling to hold off, step away from the device and contact us immediately.

8. Protecting Younger Family Members

The 99vip platform is strictly for individuals who are 21 years of age or older. We take underage access seriously and have KYC age verification built into the account registration and withdrawal process.

If you share a device with younger family members at home — in Manila, Quezon City, or anywhere across the Philippines — please take the following precautions:

• Always log out of your 99vip account when you are done playing, especially on shared devices.
• Do not save your login password on a shared device or browser.
• Use device-level parental controls to restrict access to gaming websites for children and teenagers in your household.
• Keep your OTP-linked mobile number private and secure so younger family members cannot access your account.

If you believe a minor has accessed your 99vip account, contact us immediately at [email protected] so we can investigate and secure your account.